Privacy Policy

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Canberra Commerce Group Pty Ltd
Effective Date: 1 Dec 2024

Canberra Commerce Group Pty Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and other applicable laws in Australia.

1. Information We Collect

We may collect and process the following types of personal information:

  1. Personal Details: Name, address, email address, telephone number, date of birth.
  2. Account Information: Username, password, and other credentials required for account creation and access.
  3. Payment Information: Credit or debit card details, billing address, and other relevant financial details.
  4. Transaction Data: Details of purchases, orders, and other interactions with our services.
  5. Technical Data: IP address, browser type, device type, operating system, and other data automatically collected when you interact with our website or mobile application.
  6. Marketing Preferences: Information about your preferences for receiving marketing communications.

2. How We Use Your Information

We use your personal information for the following purposes:

  1. To provide our products and services, including order fulfilment and customer support.
  2. To process payments and prevent fraudulent transactions.
  3. To improve our website, products, and services.
  4. To communicate with you about your account, transactions, and updates.
  5. To send marketing communications where you have opted in to receive them.
  6. To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We may share your personal information with:

  1. Service Providers: Third-party vendors who assist us with payment processing, delivery, and IT services.
  2. Legal Authorities: When required by law or to protect our legal rights.
  3. Business Transfers: In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

Under Australian privacy laws, you have the following rights:

  1. To access the personal information we hold about you.
  2. To request correction of any inaccurate or incomplete information.
  3. To withdraw your consent for marketing communications at any time.
  4. To lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. International Data Transfers

If we transfer your personal information outside Australia, we will ensure it is protected in a manner consistent with this Privacy Policy and applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us.