📍 You are at: Home > About > Policy > Comfy Pets Terms and Conditions
Effective Date: 28 Dec 2024
Welcome to Comfy Pets, an e-commerce business owned and operated by Canberra Commerce Group Pty Ltd (“we,” “our,” or “us”), an Australian company registered in the Australian Capital Territory, ABN: 70682599711. By using our website, placing an order, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully.
1. General Terms
1.1 These Terms and Conditions govern your use of the Comfy Pets website and all transactions made through it. By accessing or using our services, you agree to be bound by these terms.
1.2 We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
2. Eligibility
2.1 You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you meet this requirement.
2.2 By providing your information, you ensure that all details are accurate, current, and complete.
3. Products and Pricing
3.1 Product descriptions, images, and specifications are provided for informational purposes. While we aim for accuracy, we do not guarantee that all details are error-free or complete.
3.2 Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Prices are subject to change without notice.
3.3 We reserve the right to limit the quantities of products available for purchase or discontinue any product at any time.
4. Orders and Payments
4.1 Orders are subject to acceptance. We reserve the right to cancel any order for any reason, including but not limited to errors in product pricing or availability.
4.2 Payment must be made at the time of purchase. We accept credit cards.
4.3 If your payment is declined, we will notify you, and the order will not be processed until full payment is received.
5. Shipping and Delivery
5.1 We ship orders within Australia only. Shipping times and costs are outlined on our Shipping Policy page.
5.2 While we strive to deliver orders promptly, we are not responsible for delays caused by circumstances beyond our control, such as carrier delays or natural disasters.
5.3 Risk of loss or damage passes to you upon delivery of the order to the address provided.
6. Returns and Refunds
6.1 Our Returns and Refunds Policy, available on our website, outlines the process and conditions for returning items and requesting refunds.
6.2 Products must be returned in their original condition and packaging unless otherwise stated.
6.3 Refunds will be processed using the original payment method, subject to compliance with our policy.
7. Intellectual Property
7.1 All content on the Comfy Pets website, including text, images, logos, and designs, is owned by or licensed to Canberra Commerce Group Pty Ltd and is protected by Australian copyright and trademark laws.
7.2 You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8.2 Our liability for any claim related to our products or services is limited to the amount paid for the product or service in question.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia.
9.2 Any disputes arising under or in connection with these Terms will be resolved in the courts of the Australian Capital Territory.
10. Contact Us
For any questions or concerns, please contact us.
