đź“Ť You are at: Home > About > Policy > Comfy Pets Privacy Policy
Effective Date: 26 Dec 2024
Comfy Pets (“we,” “our,” “us”), operated by Canberra Commerce Group Pty Ltd, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our online e-commerce platform, located in the Australian Capital Territory (ACT).
1. Collection of Personal Information
We collect personal information necessary to provide our products and services to you. This includes:
- Information you provide directly: Name, email address, phone number, billing and shipping address, and payment details.
- Information from Square Instant Profiles: If enabled, this feature may auto-fill information such as your name, email, and payment details, subject to your agreement with Square.
- Automatically collected information: IP address, browser type, device details, and usage data when you visit our website.
We only collect personal information when it is reasonably necessary for our business activities.
2. Use of Personal Information
We use your personal information to:
- Process and fulfil orders.
- Communicate with you regarding orders, enquiries, and promotional offers (with your consent).
- Improve our website, products, and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing of Personal Information
We do not sell or rent your personal information. However, we may share it with:
- Service providers: Third-party providers such as payment processors (e.g., Square), delivery companies, and IT support services.
- Legal or regulatory authorities: If required by law or to protect our legal interests.
All third-party service providers are bound by confidentiality and are only permitted to use your personal information for the purposes specified.
4. Storage and Security
Your personal information is stored securely, and we use industry-standard practices to prevent unauthorised access, disclosure, or loss. This includes encryption, secure servers, and access controls.
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
5. Your Rights and Choices
As an Australian resident, you have rights under the Privacy Act 1988 (Cth):
- Access: You can request access to your personal information.
- Correction: You can request corrections to inaccurate or incomplete information.
- Opt-out: You can opt-out of marketing communications at any time.
To exercise your rights, please contact us.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our website.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.
