Canberra Commerce Group Pty Ltd wishes to inform our valued customers and partners of an unforeseen disruption affecting our supply chain operations originating from China. Recent developments have resulted in unexpected interruptions to the usual flow of goods, impacting logistics and delivery timelines. While we are continuing to receive shipments, some delays are, regrettably, inevitable.
We deeply understand the importance of timely and reliable service to our customers. Over the years, Canberra Commerce Group Pty Ltd has consistently prioritised efficiency, transparency, and customer satisfaction in all aspects of our business. It is, therefore, with sincere regret that we must acknowledge the challenges presented by this sudden disruption, which are, unfortunately, beyond our immediate control.
Please be assured that our entire team is working tirelessly to mitigate the effects of these disruptions. We are currently reviewing, optimising, and adapting our supply chain operations to ensure continuity of service wherever possible. Our logistics teams are collaborating closely with suppliers, transport partners, and fulfilment centres to identify alternative solutions that can minimise delays. In parallel, we are enhancing communication with our distribution channels to provide clearer and more accurate updates on product availability and delivery timeframes.
While we strive to restore our operations to their usual standards, some customers may experience temporary delays in the processing and delivery of their orders. We acknowledge that this may cause inconvenience, and for that, we extend our most sincere apologies. Every effort is being made to reduce the duration and impact of these delays, and we remain committed to delivering your orders as swiftly and safely as current circumstances permit.
Canberra Commerce Group Pty Ltd values the continued trust and understanding of our customers, whose support has been fundamental to our growth and success. We believe that transparency and accountability are key to maintaining that trust, and we will continue to keep our customers informed as the situation develops. Regular updates will be provided through our official communication channels, and our customer service team remains available to assist with any enquiries regarding pending orders or delivery estimates.
In times of uncertainty, our guiding principle remains unchanged: to serve our customers with dedication, integrity and care. While disruptions such as these test the resilience of supply networks across the globe, they also reinforce the importance of adaptability and cooperation. Canberra Commerce Group Pty Ltd is taking every necessary step to ensure that we emerge from this period stronger and more efficient in serving both our Australian and international customers.
We wish to express our heartfelt gratitude for your patience, understanding, and continued support during this challenging period. Your confidence in our company motivates us to persist in finding solutions and upholding the high standards that our customers have come to expect.
For further information or assistance, customers are encouraged to contact us. Thank you for your understanding.
