Comfy Pets will run at reduced capacity from Friday 2 May to Sunday 4 May 2025, during which customer enquiries and order dispatches will be slower. All orders placed over that weekend will begin processing on Monday 5 May, when full services—including live chat, telephone support and deliveries—will promptly resume.
Comfy Pets, the online pet-care arm of Canberra Commerce Group Pty Ltd, will operate at a reduced capacity from Friday 2 May to Sunday 4 May 2025, as part of a scheduled maintenance programme designed to enhance the reliability of its fulfilment and support systems. During this period, customers may experience longer wait times when seeking assistance, and order processing will be subject to brief delays. The company assures shoppers that every effort is being made to minimise disruption and to maintain the high standards of service that Comfy Pets is known for.
While our website and online shop will remain open throughout the weekend, orders placed during this interval will not begin processing until Monday 5 May 2025. Customers who routinely rely on our same-day delivery option should allow extra time for dispatch and delivery, and may wish to place any urgent orders before Thursday 1 May to avoid inconvenience. For those with non-urgent requirements, the standard delivery windows will apply once full operations resume.
Customer service channels will continue to operate, albeit with reduced staffing levels. Live chat support will be available within its usual hours, though response times may extend beyond the customary few minutes. Email enquiries sent via our Message Us page will be monitored continuously, and responses will be sent as capacity allows. Telephone support will run as normal, but queues may be longer than usual. Comfy Pets recommends that customers consult the FAQs section on our website for quick answers to common queries during this maintenance window.
Behind the scenes, the essential work will include software upgrades, system health checks and stock-management audits. These enhancements are intended to improve order-tracking accuracy and to bolster the performance of our website under high-traffic conditions. By undertaking this work at the start of May, Comfy Pets aims to ensure a smoother shopping experience for the busy winter and spring months ahead.
Comfy Pets thanks all its customers for their patience and understanding during this short period of reduced capacity. We remain committed to delivering premium pet products—from cosy beds and absorbent training pads to eco-friendly waste bags—and to supporting Australian pet owners with reliable, high-quality service. Any issues arising from orders placed over the weekend will be addressed promptly once operations restart in full.
Normal service levels will resume on Monday 5 May 2025, at which point live chat, telephone support and order processing will return to their regular speed and efficiency. We encourage customers to message us for any enquiries or further information, and to check the site for real-time updates throughout the weekend. Thank you for choosing Comfy Pets—your trusted partner in pet comfort and care.
